FAQs

We ship from CA91763. Please refer to the ground shipping map for delivery estimates. Keep in mind that shipping exceptions may occur and are beyond our control. We recommend allowing sufficient time for shipping.

FeDex Ground Service Map:

UPS Ground Service Map:

If you pay for the shipping cost in the order, we will handle the shipment based on the selected shipping option (Ground/Air). You will receive a tracking number via email once the order is shipped. Please monitor and contact FedEx or UPS for delivery inquiries. In the event of a lost package, provide proof for a refund or reprint.

If you use your FedEx account or provide the shipping label, we won’t be responsible for the shipment, and any claims must be made directly with FedEx or UPS. No refund will be issued in such cases.

Our standard turnaround times are as follows. The website will automatically calculate the turnaround time based on the quantity entered, including any applicable discounts.

There are three options for designing and customizing a product. Click a product on the left-hand panel and choose one of the options.

1. Custom Design: lets you customize the products. Click it to open the design studio and use multiple tools to create your own design.

2. Upload Design: using this option, you can upload your own JPG, JPEG, GIF, PNG, EPS, AI, PDF and PSD images.

3. Browse Design: use this to select hundreds of pre-loaded templates. Work on them or customize them through our design studio.

Yes, you can.

The process is straightforward. You can add multiple individual orders of 1 piece each to your shopping cart and check out together. Please note that there won't be multiple piece order discounts within our standard lead time.

Our system supports RGB (red, green, blue) for producing digital prints. We have accurately mapped color pallet to match RGB to CMYK (cyan, magenta, yellow, key) to ensure proper 4-color printing.

No, the price list indicates basic prices of products against the speculative quantities. The prices are calculated with regard to the most basic paper/card types, sizes and single side printing. As you know, the final printing cost depends on many parameters: paper/card weights or thickness (GSM/Pt), glossy or matt finish, 2 or 4 colors, square or rounded corners, single or double side printing, quantity, destination shipping charges and the mode of transport. Please use the indicative prices for calculating the basic cost. Once you place the order using the above parameters, we will quickly mail you the final, exact cost.